Return & Refund Policy
1. Return Eligibility
Fepzir accepts eligible return requests within 30 days from the date of delivery.
To qualify for a standard return, the item must meet the following conditions:
- The item must be unused and in the same condition as when it was received.
- The item must be returned in its original packaging.
- All original accessories, components, instructions, and accompanying materials must be included where applicable.
- The item must not have been damaged, altered, washed, or improperly handled after delivery.
- Valid proof of purchase, such as an order number or receipt, must be provided.
Returned merchandise may be inspected before a refund is approved.
If more than 30 days have passed since delivery, we may be unable to accept a standard return request, except where otherwise required by applicable law.
2. How to Request a Return
Before returning any merchandise, please contact our customer service team.
Customer Service Email:
service@fepzir.com
Customer Service:
+1 719-353-6745
When submitting a return request, please include:
- Your order number
- The email address associated with your purchase
- The product you wish to return
- The reason for the return
- Clear photographs if the product is defective, damaged, or incorrect
Our customer service team will review your request and provide further instructions.
Please do not send any merchandise back before contacting us and receiving the appropriate return instructions.
3. Change-of-Mind Returns
If you change your mind about a purchase, you may request a return within 30 days of delivery, provided the product meets the eligibility requirements described in this policy.
Examples include:
- No longer needing the purchased item
- Ordering an unsuitable product
- Purchasing an item that does not meet personal preferences
- Accidentally ordering an unwanted product
For standard change-of-mind returns:
- The item must remain unused and in its original condition.
- Original packaging and accessories must be included.
- The customer is responsible for return shipping costs.
- Original shipping charges are generally non-refundable.
4. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective, incorrect, or materially different from the product ordered, please contact us within 7 days of delivery.
Please provide:
- Your order number
- Email address used during checkout
- Description of the issue
- Clear photographs of the affected product
- Photos of packaging where relevant
Our customer service team will review the issue and provide an appropriate resolution.
5. Resolution for Damaged or Incorrect Products
Depending on the circumstances, approved claims may be resolved through:
- Replacement product
- Partial refund
- Full refund
- Another appropriate solution agreed with the customer
We may request additional information when reasonably necessary to investigate the claim.
6. Non-Returnable Items
Certain products may not be eligible for standard returns, including:
- Gift cards
- Personalized or customized products
- Final-sale items
- Products specifically marked as non-returnable
- Products that have been used, altered, washed, or damaged after delivery
If you are unsure whether an item qualifies for return, please contact our customer service team before sending it back.
7. Return Authorization
All return requests must first be submitted to:
Once your request has been reviewed and approved, we will provide return instructions.
Please ensure:
- You follow the return instructions provided.
- The correct item is included.
- The product is securely packaged.
- Required order information is included.
Unauthorized returns may result in processing delays.
8. Return Shipping Address
For approved returns, please contact customer service first to receive the correct return instructions.
Website Operator:
STORYFORGE STUDIOS INC
Business License Entity:
STORYFORGE STUDIOS INC
Registered Address:
1312 17th Street Suite 2199
Denver, CO 80202
United States
Customer Service Email:
service@fepzir.com
Customer Service:
+1 719-353-6745
Important:
Please do not send products to the registered company address unless specifically instructed by our customer service team.
9. Return Shipping Costs
For standard returns caused by personal preference or change of mind:
- Customers are responsible for return shipping costs.
- Original shipping fees are generally non-refundable.
For damaged, defective, or incorrect products caused by our error, we will provide appropriate assistance.
10. Refund Processing
Once we receive and inspect an eligible returned item, we will notify you of the refund status.
If approved:
- Refunds are generally processed within 5–10 business days.
- Refunds are issued to the original payment method.
Your bank or payment provider may require additional time before funds appear in your account.
11. Exchanges
If you would like to exchange a product, please contact our customer service team.
Exchange requests depend on:
- Product availability
- Product condition
- Return eligibility
Please contact us before returning an item for exchange.
12. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Cancellation requests may be submitted within:
48 hours after purchase
We will make reasonable efforts to accommodate requests before fulfillment or shipment.
Once an order has entered processing or shipping, cancellation may not be possible.
13. Missing Items
If you believe an item is missing from your order:
- Check shipment information.
- Confirm whether multiple packages were sent.
- Review tracking details.
If the item remains missing, contact:
Please provide your order number and missing item details.
14. Late or Missing Refunds
If your approved refund has not arrived:
- Check your payment account.
- Contact your bank or payment provider.
- Allow additional processing time.
If the refund remains unavailable, contact:
15. Consumer Rights
Nothing in this Return & Refund Policy is intended to exclude or limit consumer rights that cannot legally be waived.
Where applicable laws provide additional rights regarding refunds, replacements, repairs, or returns, those rights will continue to apply.
16. Changes to This Policy
Fepzir may update this Return & Refund Policy periodically to reflect changes in business operations, customer service procedures, or legal requirements.
Updated versions will be posted on this page.
17. Contact Us
If you have questions about returns, refunds, exchanges, cancellations, damaged products, or order issues, please contact us:
Store Name:
Fepzir
Website:
https://fepzir.com/
Website Operator:
STORYFORGE STUDIOS INC
Business License Entity:
STORYFORGE STUDIOS INC
Registered Address:
1312 17th Street Suite 2199 Denver CO 80202 US
Customer Service Email:
service@fepzir.com
Customer Service:
+1 719-353-6745
Customer Support Response Time:
We aim to respond to customer inquiries within 24 hours on business days.