Shipping Policy
1. Order Processing
Processing Time
Orders are prepared for shipment after payment has been successfully confirmed.
Processing times may vary depending on:
- Product availability
- Order verification requirements
- Fulfillment arrangements
- Order volume
Business days generally refer to Monday through Friday, excluding applicable public holidays.
Orders placed during weekends or holidays may begin processing on the next business day.
If a significant issue prevents your order from being processed or fulfilled, we may contact you using the email address provided during checkout.
2. Shipping Time
Estimated Delivery
Our standard estimated delivery timeframe is:
13–18 Business Days
This timeframe is an estimate and should not be interpreted as a guaranteed arrival date.
Actual delivery times may vary depending on:
- Shipping destination
- Carrier operations
- Customs clearance
- Local delivery conditions
- Weather conditions
- Other circumstances outside our reasonable control
Order processing time may also affect the total delivery period.
Any delivery estimate displayed during checkout should also be reviewed.
3. Shipping Charges
Shipping Fees
Shipping costs are calculated based on:
- Delivery destination
- Shipping method
- Order details
- Available promotions
Any applicable shipping charges will be displayed during checkout before payment is completed.
Fepzir may offer free shipping promotions from time to time. Any free shipping offer will be subject to the terms displayed on our website.
The final shipping amount shown at checkout will apply to your order.
4. Shipping Availability
Fepzir accepts orders for delivery to supported destinations available during checkout.
Shipping availability may depend on:
- Delivery destination
- Product availability
- Carrier coverage
- Local shipping restrictions
- Fulfillment requirements
If a delivery address is not supported, you may be unable to complete checkout using that address.
5. Order Fulfillment
Orders may be prepared and dispatched through available warehouses, fulfillment facilities, or logistics partners depending on product availability and delivery destination.
Some products may be shipped from different fulfillment locations.
As a result, the shipping origin shown on your package may differ from our registered business address.
Our registered company address is not necessarily a product return address.
Please contact our customer service team before returning any merchandise.
6. Tracking Your Order
When your order has been dispatched and tracking information becomes available, shipping details may be sent to the email address provided during checkout.
Tracking information may include:
- Order reference number
- Carrier details
- Tracking number
- Shipment status updates
Please note that tracking information may not update immediately after shipment.
Carriers may require additional time to register, scan, or update packages in their tracking systems.
If you need assistance locating your shipment, please contact:
Please include your order number and the email address associated with your purchase.
7. Tracking Information Not Updating
Temporary gaps in tracking activity may occur during:
- Transportation
- Carrier transfers
- Customs processing
- Local delivery handovers
A delay in tracking updates does not necessarily mean that the shipment has been lost.
If your tracking information has not updated for an extended period, please contact our customer service team.
We will review available shipment information and assist where possible.
8. Multiple Packages
Orders containing multiple items may occasionally be shipped in separate packages.
If your order is divided into multiple shipments:
- Packages may arrive on different dates
- Separate tracking numbers may be provided
- Items may be dispatched from different fulfillment locations
Receiving one package does not necessarily mean that the remaining items are missing.
If you believe part of your order is missing, please contact us with your order details.
9. Changing Your Shipping Address
Customers are responsible for providing accurate and complete shipping information during checkout.
If you need to correct or update your delivery address, please contact us as soon as possible after placing your order.
Please provide:
- Order number
- Email address associated with your order
- Original shipping information
- Correct shipping information
We will make reasonable efforts to assist if your order has not entered fulfillment.
Once an order has entered fulfillment or has been shipped, address changes cannot be guaranteed.
10. Delivery Attempts and Returned Packages
If a delivery carrier is unable to complete delivery, it may:
- Attempt delivery again
- Hold the package for pickup
- Provide collection instructions
- Return the shipment according to carrier procedures
Customers should monitor shipment tracking and follow carrier instructions.
If a package is returned due to incorrect address information, unsuccessful delivery attempts, or failure to collect the package, please contact customer service.
Any reshipping, refund, or other resolution will be reviewed based on the circumstances.
11. Lost or Missing Packages
If you believe your package has been lost during transportation, please contact:
Customer Service Email:
service@fepzir.com
Please include:
- Order number
- Tracking details
- Description of the issue
We may investigate the shipment with the relevant carrier or logistics provider.
If a shipment is confirmed lost, we will review an appropriate resolution according to our policies and applicable laws.
12. Package Marked Delivered but Not Received
If your tracking information shows that your package has been delivered but you cannot locate it, we recommend:
- Checking your delivery location and surrounding areas.
- Asking household members, neighbors, or reception staff.
- Reviewing delivery notifications.
- Contacting the shipping carrier.
If the package remains missing, please contact:
We will review available delivery information and assist where possible.
13. Customs, Duties, and Import Taxes
For international shipments, customs duties, import taxes, VAT, customs processing charges, or other fees may apply depending on the destination country.
Any applicable charges are the responsibility of the customer unless otherwise stated.
Customs inspections and clearance procedures may affect delivery times.
14. Shipping Delays
Shipping may occasionally be affected by circumstances outside our reasonable control, including:
- Customs inspections
- Carrier service interruptions
- Severe weather conditions
- Transportation disruptions
- Public holidays
- Seasonal shipping demand
- Incorrect shipping information
- Unexpected logistics issues
We will make reasonable efforts to assist customers with shipping-related concerns.
Estimated delivery periods are not guaranteed arrival dates.
15. Damaged or Incorrect Items
If your order arrives damaged, defective, or contains an incorrect item, please contact our customer support team as soon as possible.
Please provide:
- Order number
- Description of the issue
- Photos of the product and packaging
We will review the issue and provide an appropriate solution according to our Return & Refund Policy.
16. Order Cancellations
If you need to cancel an order, please contact customer support as soon as possible.
We will review your request based on the current fulfillment status.
Cancellation may not be possible once an order has been shipped.
Eligible returns or refunds will be handled according to our Return & Refund Policy.
17. Changes to This Shipping Policy
Fepzir may update this Shipping Policy periodically to reflect changes in shipping services, fulfillment arrangements, or operational requirements.
The latest version will be published on this page.
For orders already placed, the shipping terms applicable at the time of purchase will continue to apply unless otherwise required by law.
18. Contact Us
If you have questions about shipping, delivery, tracking, or an existing order, please contact our customer service team.
Customer Service Email:
service@fepzir.com
Customer Service:
+1 719-353-6745
Website:
https://fepzir.com/
For faster assistance, please include your order number and the email address used during checkout.
Shipping Policy – Company Information
Store Name:
Fepzir
Website:
https://fepzir.com/
Website Operator:
STORYFORGE STUDIOS INC
Business License Entity:
STORYFORGE STUDIOS INC
Registered Address:
1312 17th Street Suite 2199 Denver CO 80202 US
Customer Service Email:
service@fepzir.com
Customer Service:
+1 719-353-6745